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Prove your command over the elements used for implementing and managing an ISO/IEC 20000 Service Management System.
Learn the principles, procedures and techniques required for performing a Service Management System audit.
Showcase your expertise in creating, managing and maintaining a Service Management System based on ISO/IEC 20000.
Discover a holistic approach to service management to deliver efficiency, effectiveness, and better customer experiences.
Upskill to effectively deliver innovative and reliable IT services in a highly competitive market.
Learn how to use ITIL to increase stakeholder satisfaction and improve customer journey and experience.
Master working practices which allow you to deliver products and services in high velocity environments.
Gain a practical and strategic insight into planning and delivering continual improvements with added agility.