ITIL 4 is the latest iteration of the widely accepted approach to IT service management (ITSM). Developed by AXELOS, it advocates aligning IT services with the needs of the business to support its core processes. This is accomplished by using IT as a tool for facilitating business change, transformation, and growth.
ITIL 4 Specialist Create, Deliver and Support is part of the ITIL 4 Managing Professional stream. It covers the ‘core’ service management activities and extends the scope of ITIL to the creation of services. The module focuses on the integration of value streams and activities for the creation, delivery, and support of IT-enabled products and services. It also equips practitioners with practical and technical knowledge on running successful services, teams, and workflows.