ITIL®4 is the new certification scheme of the most widely accepted approach to IT Service Management (ITSM). It reflects the challenges of modern business technology while offering new ways of working, emerging practices, and methods for managing IT in the new service economy. In the meanwhile, it retains the core elements of ITIL which individuals and organizations constantly rely on.
Part of the ITIL®4 Managing Professional stream, ITIL®4 Specialist: Drive Stakeholder Value covers the engagement and interaction between a service provider and customers, users, suppliers and partners. It focuses on utilizing IT enabled services for converting demand into value. Moreover, it provides tools to enhance stakeholder satisfaction and, in turn, ensure the organization’s success.