ITIL® 4 Specialist High-velocity IT

ITIL 4 is a world-renowned IT service management (ITSM) framework from AXELOS. In addition to defining the delivery of IT services, the framework provides a systematic approach to ITSM to help businesses manage risk, create stronger relationships with customers, establish cost-effective practices, and build a stale IT environment which accommodates growth, scale, and change.

ITIL 4 Specialist High-velocity IT is one of the modules of the ITIL 4 Managing Professional stream. It details how digital organizations and digital operating models function in high velocity environments. It also allows practitioners to effectively use Agile, Lean and other working practices, while imparting technical practices and technologies such as Cloud and Automation. That way, products and services can be delivered rapidly and with maximum value.

Learning Objectives

In addition to preparing you for the ITIL 4 Specialist High-velocity IT certification examination, the following are the course’s learning objectives as defined in the official syllabus by AXELOS:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT 
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’ 
• Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT 
• Know how to contribute to achieving value with digital products 

Who Should Attend this Training

• IT managers and practitioners responsible for digital services or digital transformation projects within high velocity environments 
• ITSM professionals or managers who wish to better understand ITIL
• Professionals who aim to become certified ITIL 4 Managing Professionals

Prerequisites

To be eligible for the ITIL 4 Specialist High-velocity IT certification, candidates need to achieve the ITIL 4 Foundation certification and be trained through an Accredited Training Organization.

Examination Format

• 40 multiple choice questions
• 90 minutes (+23 minutes for candidates with English as a secondary language)
• Passing criteria is 70%, i.e. 28 marks out of 40
• Closed book examination

What’s Next?

Upon achieving the ITIL 4 Specialist High-velocity IT qualification, you can continue towards the remaining Managing Professional modules: ITIL 4 Specialist Create, Deliver and Support, ITIL 4 Strategist Direct, Plan and Improve, and ITIL 4 Specialist Drive Stakeholder Value.