ITIL is a framework which allows organizations and individuals to gain value from IT and digital services. It encompasses practices and tools which guide service providers and aligns them to the business strategy and customer needs. The latest ITIL 4 further focuses on the co-creation of value through a service value system (SVS).
ITIL 4 Strategist Direct, Plan and Improve is a universal module which is shared by both the ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. Practitioners who gain this certification prove their knowledge and practical skills for creating a ‘learning and improving’ IT organization with strong strategic direction. The module also equips professionals with knowledge on Agile and Lean ways of working as well as methods for planning and delivering continual improvement with agility.