ITIL®4 Foundation

Accredited courseware

Industry expert trainers

14 study hours

Quizzes & workshops

Two practice exams

Exam voucher included

ITIL-Logo

Overview

ITIL®4 is the latest version of the popular IT service management framework.
It reshapes established ITSM practices to help practitioners meet new
challenges, while introducing new ways of working with the help
of Lean, Agile, etc.

As the first ITIL®4 publication, ITIL®4 Foundation introduces practitioners to the
ITIL®4 service management framework and reveals a new holistic end-to-end
approach to service creation. ITIL®4 Foundation further enriches the careers of
practitioners as well as their employers as it covers the key concepts of
service management, the four dimensions of service management,
the service value system, and ITIL management practices.

Learning Objectives

In addition to preparing you for the ITIL®4 Foundation certification examination,
the following are the course’s learning objectives as defined in the official
ITIL®4 Foundation syllabus by AXELOS:

  • Understand the key concepts of service management 
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management 
  • Understand the four dimensions of service management 
  • Understand the purpose and components of the ITIL service value system 
  • Understand the activities of the service value chain, and how they interconnect 
  • Know the purpose and key terms, and develop good understanding of selected ITIL practices

Who Should Attend this Training

  • IT and business students interested in a career in service management 
  • ITSM professionals or managers who wish to better understand ITIL
  • Professionals who aim to become fully certified ITIL®4 Experts
  • ITIL qualification holders who wish to update their knowledge to ITIL®4

Prerequisites

There are no prerequisites for ITIL®4 Foundation.

Examination Format

  • 40 multiple choice questions
  • 60 minutes (+15 minutes for candidates with English as secondary language)
  • Passing criteria is 65%, i.e. 26 out of 40 points
  • Closed book

What’s Next?

Once you pass ITIL®4 Foundation examination, you can proceed towards following qualifications:

  • ITIL Specialist: Create, Deliver & Support (CDS)
  • ITIL Specialist: Drive Stakeholder Value (DSV)
  • ITIL Specialist: High Velocity IT (HVIT)
  • ITIL Strategist: Direct, Plan & Improve (DPI)
  • ITIL Leader: Digital & IT Strategy (DITS)
  • ITIL Managing Professional (combination of CDS, DSV, HVIT & DPI)
  • ITIL Strategic Leader (combination of DPI & DITS)

Talk to our Training Advisor?


Training Delivery Options

Self-Paced Training

Features include

  • Study anywhere, anytime, on any device
  • Enjoy lifetime access to accredited courseware
  • Test your knowledge with quizzes and practice exams

Coming Soon!

Instructor-Led Training

Features include

  • Train with the best instructors wherever you are
  • Gain access to quizzes, exams, and valuable resources
  • Interact with instructors in real-time for maximum learning
View Schedule
Corporate Training

Features include

  • Flexible pricing and schedule at your ease
  • Self-paced and instructor-led training options
  • Comprehensive learner assistance and support
Contact us

Syllabus

  • What is ITIL?
  • History of ITIL
  • Qualification Scheme
  • ITIL® 4 Foundation Examination
  • Exam ordering process
  • Summary
  • Quiz 1

  • What We Will Learn in this Section
  • Service, Value and Value Co-creation
  • Output, Outcomes, Costs and Risks
  • Service Management
  • Service Offerings
  • Service Stakeholders
  • Utility & Warranty
  • Service Relationship Management
  • Service Provision
  • Service Consumption
  • The Service Relationship Model
  • Summary
  • Quiz 2

  • What We Will Learn in this Section
  • Organizations and People
  • Information & Technology
  • Partners and Supplier
  • Value Streams and Processes
  • External Factors
  • Summary
  • Quiz 3

  • What We Will Learn in this Section
  • Service Value System (SVS)
  • SVS Components
  • Service Value Chain (SVC)
  • SVC Activities
  • Summary
  • Quiz 4

  • What We Will Learn in this Section
  • What are the Guiding Principles?
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback 
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical 
  • Optimize and Automate
  • Principles Interactions
  • Summary
  • Quiz 5

  • What is a Management Practice?
  • General Management Practices
    • Relationship management
    • Supplier management
    • Information security management
    • Continual improvement
    • Summary
    • Quiz 6
  • Service Management Practices
    • Monitoring and event management
    • Incident management
    • Service request management
    • Problem management
    • Service desk 
    • Change enablement
    • Release management
    • Service configuration management
    • IT asset management
    • Service level management
    • Summary
    • Quiz 7
  • Technical Management Practices
    • Deployment Management
    • Summary
    • Quiz 8

  • Complete summary of the training session from examination perspective

  • Suggested process for writing the examination successfully
  • How to handle difficult questions
  • Two practice examinations

Exam & Certification FAQs

Can ITIL®3 certified professionals transition to ITIL®4?

There are several ways for ITIL®3 practitioners to transition to ITIL®4:

  • ITIL®3 Foundation Certified – To transition to the new scheme, you will need to take the ITIL®4 Foundation exam. 
  • ITIL® Intermediate/Practitioner Certified – The ITIL®4 Managing Professional transition module allows ITIL®3 professionals to transition to that latest ITSM framework. To take this module, candidates should have an ITIL® Expert certification or a minimum of 17 ITIL®3 credits.
  • ITIL®3 Expert – You need to take the ITIL®4 Managing Profession transition module. If you wish to pursue the ITIL® Strategic Leader stream, complete the ITIL® Leader Digital & Strategy module. Upon completing both streams, you can proceed to ITIL®4 Master.

 

Will AXELOS discontinue ITIL®3?

ITIL V3 certifications will remain valid until June 2020. While you can use this opportunity to collect Intermediate credits and transition to ITIL Managing Professional, it is in your best interest to adopt ITIL®4’s latest practices in service management.

 

How long before I receive the results of my ITIL®4 Foundation certification exam?

Tentative examination results are available immediately once you complete the examination. Final results and certificate take 2 to 3 business days.

Talk to our Training Advisor?


Upcoming Training Events

Sep 14 - Sep 30 weekdays

12:38 pm - 4:42 pm GMT

$100.00$400.00

Trainers Details

<ul> <li>Exam Included</li> <li>Syed Nabeel Iqbal (see profile)</li> <li>9-day duration </li> <li>2 hours pre-course work</li>

Key Features

<ul> <li>Key Feature 1 (text):</li> <li>Key Feature 2 (text):</li> <li>Key Feature 3 (text):</li> <li>Key Feature 4 (text):</li> </ul> <p>6+ participants? Contact us for Corporate Solutions</p>

Nov 26 - Nov 27 Weekdays

9:00 am - 5:00 pm GMT

$100.00$400.00

Trainers Details

A long list of training details

Key Features

A long list of training features associated with Core Product

Why Choose LearningCert As Your Training Partner?

Accredited course material

Our training materials received approval by relevant accreditation bodies to assure learners of high quality and consistency.

Accredited Training Organization

LearningCert has been approved by relevant accreditation bodies, and has been licensed to deliver each of the courses offered.

Excellent feedback

From high levels of engagement to quality materials, our courses have received an ‘Excellent’ rating from trainees.

At your premises

Get more from your training and achieve learning objectives faster at your preferred location, at your preferred time.

User Registration



Reset Password