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ISO/IEC 20000 Lead Implementer
Develop the necessary competencies to establish, implement, operate, maintain, and continually improve a service management system based on ISO/IEC 20000-1.
What do you want to Learn?
Instructor-led Training
Corporate Training
- Exclusive training session for your teams
- Affordable and tailored prices
- Your preferred dates, timing & location
- Includes certification exam voucher
- Industry experts & accredited trainers
- Face-to-face and online options
- Standard and tailored content
- Lifelong FREE post-training support (?)
Customer Testimonials
Overview
ISO/IEC 20000-1 is a Type A management system standard that sets out the minimum requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS). An SMS consists of policies, processes, resources, objectives, and documented information that are put together and are coordinated to achieve the objectives of the organization. An effective SMS enables organizations to direct and control their service management activities, identify and mitigate risks related to their activities, and identify and realize opportunities that improve service provision.
The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
Learning Objectives
This training course enables you to:
- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
- Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
- Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
- Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
- Acquire the expertise to advise an organization in implementing SMS best practices
Is ISO/IEC 20000 Lead Implementer For YOU?
- Managers or consultants involved in and concerned with the implementation of a service management system in an organization
- Managers and employees seeking to help their organization meet the service requirements and deliver value
- Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
- Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
- Members of an SMS implementation team
What are the prerequisites?
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
Certification Examination
The PECB Certified ISO/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental principles and concepts of a service management system
Domain 2: Service management system requirements
Domain 3: Planning of an SMS implementation based on ISO/IEC 20000-1
Domain 4: Implementation of an SMS based on ISO/IEC 20000-1
Domain 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1
Domain 6: Continual improvement of an SMS based on ISO/IEC 20000-1
Domain 7: Preparation for an SMS certification audit
After successfully passing the exam, you can apply for the relevant credentials. You will receive the certificate once you comply with all the requirements related to the selected credential. For more information about ISO/IEC 27001 certifications and the PECB certification process, please refer to the Certification Rules and Policies
In case candidates fail the exam, they can retake it within 12 months following the initial attempt for free.
Examination Fromat
- Open book exam
- 180 minutes (3 hours) duration
- 80 multiple choice questions
- Passing criteria is 70% marks
- Paper-based and online web-proctored exam options
After ISO/IEC 20000 Lead Implementer
Once you pass the examination, you can go for related top-tier certifications such as:
- ITIL 4 Practitioner Series
- ISO/IEC 20000 Lead Auditor
- DevOps Foundation
- DevOps Leadership