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What do you want to Learn?

Self-Paced Training
  • 12 months unlimited access
  • Learn in less than 5 hours
  • Learn at your own pace - anytime & anywhere
  • Accredited courseware
  • Includes certification exam voucher
  • Highly engaging & fun content
  • Quizzes, workshops & exam simulator
  • 100% money back guarantee (?)
Instructor-led Training
  • Live Instructor-led training session
  • 2-full days or 14 hours for the training
  • Accredited courseware
  • Industry experts & accredited trainers
  • Includes certification exam voucher
  • Quizzes, practice exams, workshops
  • 100% money back guarantee (?)
  • Lifelong FREE post-training support (?)
Corporate Training
  • Exclusive training session for your teams
  • Affordable and tailored prices
  • Your preferred dates, timing & location
  • Industry experts & accredited trainers
  • Face-to-face and online options
  • Standard and tailored content
  • Lifelong FREE post-training support (?)

How do you want to learn?

Self-paced

Coming Soon ....

Instructor-led

LocationDateTimeLanguageFee*
Virtual/OnlineJun 28-29, 202609:00 AM to 05:00 PMUrdu/English180000 PKR

* Fee includes training and certification examination fees.

For Your Teams

Have 6 or more team members? Schedule this training at your preferred dates, timings, and locations.

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Customer Testimonials

Trainer has explained in very much detailed manner. The course has helped us for future learning.

Shahbaz Saeed Mirza

Habib Metro Bank
Course content is the best and the Trainer is very mature and kind enough to deliver the training.

Shahzad Iqbal Qadri

Engro
Course facilities and environment are excellent. Trainer's Knowledge is also excellent.

Irfan Hussain

Bank Al-Habib
Course was effective and the trainer was highly knowledgeable.

Muhammad Suleman

Pepsi Co.
Course is overall good and covers most aspects of my job. Trainer has conduct and delivered the course excellently.

M. Rashid Butt

Pepsi Co.
The trainer's knowledge & teaching skills are excellent. This course is perfect for our career level.

Zeeshan Rafique

Pepsi Co.
Overall, it is an excellent course. The trainer is excellent in his areas. Full of knowledge & committed.

Muhammad Danish Hussain

K Electric

Overview

ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations.

It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.

ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes.

It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working while remaining adaptable to different organizational contexts.

Learning Objectives

In addition to preparing you for the ITIL Foundation (Version 5) certification examination, the following are the course’s learning objectives as defined in the official ITIL Foundation syllabus by PeopleCert:

  • Digital product and service management concepts
  • Value co-creation
  • The dimensions of product and service management
  • ITIL Value System
  • The ITIL Guiding Principles
  • The product and service lifecycle
  • ITIL management practices
  • Continual improvement
  • Value Stream Mapping and Management

Is ITIL® Foundation (Version 5) For YOU?


  • IT and business students interested in a career in service management
  • ITSM professionals or managers who wish to better understand ITIL
  • Professionals who aim to become fully certified ITIL Master, Practitioners, Managing Professionals, and Strategic Leaders
  • ITIL previous qualification holders who wish to update their knowledge to ITIL Version 5

What are the prerequisites?

There are no prerequisites for ITIL Foundation.


Certification Examination

Certification examination voucher by PeopleCert is part of this training course.

Candidates can schedule an online web-proctored examination on any suitable day and time at their own convenience, within 12 months.

Exam certificate is provided upon passing the certification examination by PeopleCert.

Examination Fromat

  • 40 multiple-choice questions
  • Passing criteria is 65%, i.e. 26 out of 40 points
  • 60 minutes (+15 minutes for candidates with English as a secondary language)
  • Closed book

After ITIL® Foundation (Version 5)

Once you pass the examination, you can go for advanced-level ITIL (version 5) certifications such as:

  • ITIL Product
  • ITIL Service
  • ITIL Experience
  • ITIL Strategy
  • ITIL Transformation (How to Implement ITIL)
  • You can also go for ITIL AI Governance – an independent certification module.

What Will You Study?

Introduction
History and background
Qualification scheme
Key definitions and concepts
Value co-creation
Utility and warranty
Service relationship model
Dimensions of service management
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
External factors to consider
ITIL guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
ITIL service value system
Service value system and its components
Service value chain and its activities
Selected ITIL practices
Introduction to 34 management practices
General, service, and technical management practices
15 core management practices to focus
Information security management
Relationship management
Supplier management
Continual improvement
Monitoring and event management
Incident management
Problem management
Service request management
Service desk
Change enablement
Release management
Service configuration management
IT asset management
Service level management
Deployment management
How to Pass the Exam
Exam passing tips and tricks
Sample exams
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FAQs

When was the Version of ITIL introduced?
ITIL version 5 was formally introduced in February 2026. LearningCert received the official accreditation for ITIL version 5 within the same month.
When will I receive my ITIL Foundation (Version 5) Certificate?
After passing the certification exam, PeopleCert releases the examination certificate within 2 to 3 working days.
What does the ITIL Foundation (Version 5) exam cover?
According to the official syllabus, the examination has the following structure and weighting percentage:
Key ITIL terms and definitions: 30%
The ITIL Four Dimensions of Product and Service Management: 10%
The ITIL Product and Service Lifecycle: 10%
The ITIL Value System: 40%
Value stream identification, mapping, and management: 5%
ITIL and AI: 2.5%
ITIL and other frameworks: 2.5%
When will my certificate expire?
ITIL Foundation (Version 5) Certificate will expire in 3 years.