CASM® Boot Camp

  • 21 study hours
  • Highly Interactive training sessions
  • Real-life examples for learning
  • Quizzes and Workshops
  • Industry expert trainers
  • Post-session trainer support


Do you require faster time to market, high product quality, reduced risks, faster ROI and higher customer satisfaction? Certified Agile Service Manager® can help you achieve your goals.

CASM® provides an understanding of Agile Service Management, the application and integration of Agile into service management processes. It improves the effectiveness and enables IT to deliver value even in unfavorable and changing requirements.

This course intercepts ITSM practices and Agile to support end-to-end Agile Service Management and ultimately leads to improved flows of work and time to value.

Learning Objectives

In addition to preparing you for the certification examination, this course will enable you to understand:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two characteristics of Agile Service Management:

Agile Process Improvement–ensuring processes are lean and deliver “just enough” control

Agile Process Design–applying Agile practices to process design projects

Who Should Attend this Training

  • Practice owners and process designers
  • Team Managers/ Project Managers
  • Consultants
  • Internal and external providers
  • SCRUM evangelist

The certification is also open for individuals having any role at organizations undergoing digital transformation.


Familiarity with concepts of ITSM processes and Scrum is recommended

Examination Format

  • 40 multiple-choice questions
  • Passing criteria is 65%
  • 60 minutes duration
  • Open Book

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Training Delivery Options

Self-Paced Training

Features include

  • Study anywhere, anytime, on any device
  • Enjoy lifetime access to accredited courseware
  • Test your knowledge with quizzes and practice exams
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Instructor-Led Training

Features include

  • Train with the best instructors wherever you are
  • Gain access to quizzes, exams, and valuable resources
  • Interact with instructors in real-time for maximum learning
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Corporate Training

Features include

  • Flexible pricing and schedule at your ease
  • Self-paced and instructor-led training options
  • Comprehensive learner assistance and support
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  • Why Agile?
  • The Agile Manifesto
  • Agile Principles
  • What to do to “be Agile”?

  • Scrum
  • Kanban
  • Read
  • DevOps
  • Continuous Integration
  • Continuous Delivery

  • Definition and value
  • Two aspects of Agile SM
  • Agile process design
  • Agile process improvement

  • The elements of a process
  • The 10 steps of process design
  • Section 06 – Agile approach to process design
  • Characteristics of an Agile process
  • How much is “enough”?
  • Minimum Viable Product (MVP)

  • Scrum Pillars, Values, and Components
  • Important elements

  • Product Owner
  • Scrum master
  • Team

  • Product Backlog
  • Create user stories
  • Increase
  • Refinement of the Product Backlog
  • Sprint Backlog
  • Burndown chart

  • Process Backlog
  • User stories and ITSM processes
  • Process increment
  • Sprint Backlog (Agile SM context)
  • Burndown chart (Agile SM context)

  • Timeboxes
  • Release Planning
  • Sprint Planning
  • Daily scrum
  • Sprint Review
  • Sprint Retrospective
  • Definition of Done

  • Process planning
  • Sprint Planning
  • Definition of Done for process sprints
  • Daily Scrum (context Agile SM)
  • Sprint Retrospective (Agile SM context)

  • Agile process improvement audit
  • Process Backlog as a Continuous Service Improvement Record (CSI)
  • Sprints CSI and Plan-Do-Check-Act (PDCA)
  • Agile Service Management Technologies

Exam & Certification FAQs

How is this course relevant to Agile and IT Service Management?

Agility in ITSM strives to establish better communication, collaboration, and improved quality products while ensuring stakeholder satisfaction. This comprehensive workshop and the Certified Agile Service Manager® certification will help you develop your skills in aiding the Agile service management, enhance collaboration between Dev and Ops and provide enhanced customer satisfaction.

What will I accomplish after this certification?

By the end of this course, you will learn how to syndicate Agile in ITSM in a way that delivers value to the stakeholders. You will be able to understand their requirements and translate those requirements into process performance objectives.

Does this class have any restrictions?

Participants need to have familiarity with IT Service Management processes and ITIL.

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Why Choose LearningCert As Your Training Partner?

Accredited course material

Our training materials received approval by relevant accreditation bodies to assure learners of high quality and consistency.

Accredited Training Organization

LearningCert has been approved by relevant accreditation bodies, and has been licensed to deliver each of the courses offered.

Excellent feedback

From high levels of engagement to quality materials, our courses have received an ‘Excellent’ rating from trainees.

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