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ITIL® 4 Foundation

  • Accredited courseware
  • Industry expert trainers
  • 14 study hours
  • Quizzes & workshops
  • Two practice exams
  • Exam voucher included with resit


ITIL®4 is the latest version of the popular IT service management framework.
It reshapes established ITSM practices to help practitioners meet new
challenges, while introducing new ways of working with the help
of Lean, Agile, etc.

As the first ITIL®4 publication, ITIL 4 Foundation introduces practitioners to the
ITIL®4 service management framework and reveals a new holistic end-to-end
approach to service creation. ITIL®4 Foundation further enriches the careers of
practitioners as well as their employers as it covers the key concepts of
service management, the four dimensions of service management,
the service value system, and ITIL management practices.

Learning Objectives

In addition to preparing you for the ITIL®4 Foundation certification examination,
the following are the course’s learning objectives as defined in the official
ITIL®4 Foundation syllabus by AXELOS:

  • Understand the key concepts of service management 
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management 
  • Understand the four dimensions of service management 
  • Understand the purpose and components of the ITIL service value system 
  • Understand the activities of the service value chain, and how they interconnect 
  • Know the purpose and key terms, and develop good understanding of selected ITIL practices

Who Should Attend this Training

  • IT and business students interested in a career in service management 
  • ITSM professionals or managers who wish to better understand ITIL
  • Professionals who aim to become fully certified ITIL®4 Experts
  • ITIL qualification holders who wish to update their knowledge to ITIL®4


There are no prerequisites for ITIL®4 Foundation.

Examination Format

  • 40 multiple choice questions
  • 60 minutes (+15 minutes for candidates with English as secondary language)
  • Passing criteria is 65%, i.e. 26 out of 40 points
  • Closed book

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  • Study anywhere, anytime, on any device
  • Enjoy lifetime access to accredited courseware
  • Test your knowledge with quizzes and practice exams

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  • Gain access to quizzes, exams, and valuable resources
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  • What is ITIL?
  • History of ITIL
  • Qualification Scheme
  • ITIL® 4 Foundation Examination
  • Exam ordering process
  • Summary
  • Quiz 1

  • What We Will Learn in this Section
  • Service, Value and Value Co-creation
  • Output, Outcomes, Costs and Risks
  • Service Management
  • Service Offerings
  • Service Stakeholders
  • Utility & Warranty
  • Service Relationship Management
  • Service Provision
  • Service Consumption
  • The Service Relationship Model
  • Summary
  • Quiz 2

  • What We Will Learn in this Section
  • Organizations and People
  • Information & Technology
  • Partners and Supplier
  • Value Streams and Processes
  • External Factors
  • Summary
  • Quiz 3

  • What We Will Learn in this Section
  • Service Value System (SVS)
  • SVS Components
  • Service Value Chain (SVC)
  • SVC Activities
  • Summary
  • Quiz 4

  • What We Will Learn in this Section
  • What are the Guiding Principles?
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback 
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical 
  • Optimize and Automate
  • Principles Interactions
  • Summary
  • Quiz 5

  • What is a Management Practice?
  • General Management Practices
    • Relationship management
    • Supplier management
    • Information security management
    • Continual improvement
    • Summary
    • Quiz 6
  • Service Management Practices
    • Monitoring and event management
    • Incident management
    • Service request management
    • Problem management
    • Service desk 
    • Change enablement
    • Release management
    • Service configuration management
    • IT asset management
    • Service level management
    • Summary
    • Quiz 7
  • Technical Management Practices
    • Deployment Management
    • Summary
    • Quiz 8

  • Complete summary of the training session from examination perspective

  • Suggested process for writing the examination successfully
  • How to handle difficult questions
  • Two practice examinations

Exam & Certification FAQs

Can ITIL®3 certified professionals transition to ITIL®4?

There are several ways for ITIL®3 practitioners to transition to ITIL®4:

  • ITIL®3 Foundation Certified – To transition to the new scheme, you will need to take the ITIL®4 Foundation exam. 
  • ITIL® Intermediate/Practitioner Certified – The ITIL®4 Managing Professional transition module allows ITIL®3 professionals to transition to that latest ITSM framework. To take this module, candidates should have an ITIL® Expert certification or a minimum of 17 ITIL®3 credits.
  • ITIL®3 Expert – You need to take the ITIL®4 Managing Profession transition module. If you wish to pursue the ITIL® Strategic Leader stream, complete the ITIL® Leader Digital & Strategy module. Upon completing both streams, you can proceed to ITIL®4 Master.


Will AXELOS discontinue ITIL®3?

According to AXELOS, all ITIL v3 training and examinations will be discontinued by the end of 2021. While you can use this opportunity to collect Intermediate credits and transition to ITIL Managing Professional, it is in your best interest to adopt ITIL®4’s latest practices in service management.


How long before I receive the results of my ITIL 4 Foundation certification exam?

Tentative results will be available immediately once you complete the ITIL 4 Foundation examination. Final results and certificate take 2 to 3 business days.

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Accredited by PeopleCert

Key Features

  • Life-time access to the training content
  • Includes Certification Exam voucher
  • Exam passing guarantee
  • 100% money back guarantee
  • Includes multiple quizzes and two practice exams
  • Interactive course design by eLearning experts
  • Access to forum for Q/As with experts
  • Downloadable resources

Jun 09 - Jun 10 2021 Weekdays

Online Class

12:00 AM - 8:30 AM EDT

2 Days


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Trainer's Details

Syed Nabeel Iqbal (see profile)
Certified & Accredited

Accredited by PeopleCert

Key Features

  • 14 hours expert-led live training
  • Includes certification exam voucher
  • 100% free exam resit option
  • 100% training fee refund offer
  • Practice exams included
  • Multiple quizzes & workshops
  • Free lifetime training refresher offer
  • Access to instructor for Q/As


Day 1: Wednesday, Jun 9
Day 2: Thursday, Jun 10

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