The COVID-19 pandemic has proven what every IT service management knew all along – effective service management is the key to success. Organizations with efficient ITSM have been able to survive the crisis in a better state than others. This is because they were able to quickly roll out and support technologies for their remote workforces. Organizations also had the competencies required

ITIL , or the Information Technology Infrastructure Library, is a widely recognized IT service management framework. It has established its spot at the top by helping organizations align IT and business needs, improve service delivery, reduce costs, ensure visibility of costs and assets, and stabilize service environments.  AXELOS, which owns and manages the intellectual property of ITIL  , began rolling out

According to the Information Technology Service Management Market - Growth, Trends, and Forecast (2020 - 2025) report by ResearchAndMarkets.com, the IT Service Management (ITSM) market value will grow from 2019’s USD 6.41 billion to USD 12.19 billion come 2025.  This growth is fueled by businesses implementing ITSM solutions to regularize processes through structured delivery and documentation. ITSM also brings actionable IT

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